Privacy policy
Introgent is operated by Introgent Pte. Ltd. (UEN 202631279W), 160 Robinson Road, #14-04, Singapore Business Federation Center, Singapore 068914. This policy covers the data we process to run AI agents for businesses and their customers. Questions and requests: louis@introgent.com.
How to delete your dataIntrogent collects account details, agent profile content, billing records, usage logs, support requests, and the messages people send to a business's agent on its public page or a connected messaging channel.
Data is used to provide AI replies, operate dashboards, process payments, improve the business's own agent knowledge, detect abuse, and respond to support or legal requests.
When a business connects its Facebook Page, Instagram professional account or WhatsApp Business number, we receive that account's ID and name, an access token that lets the agent reply (stored encrypted), the messages customers send to that account together with the sender's platform-scoped ID, and any public Page or profile information the business chooses to import. We use this data only to answer those messages on the business's behalf, show the conversations to that business, and build its agent's knowledge. We do not sell it or use it for advertising, and we share it only with the AI model providers and infrastructure vendors needed to run the service. It is kept until the business deletes its agent, or until we act on a deletion request.
Messages and agent context may be sent to AI model providers and infrastructure vendors needed to operate the service. How account owners use the dashboard (pages visited, account milestones, and the owner's email) is recorded with a product analytics provider; visitors to public agents are not tracked, and their messages and contact details are never sent there.
Account owners may request export, correction, or deletion of their data, and can delete an agent with everything it holds from its settings. Customers who messaged a business can ask that business, or email louis@introgent.com, to have their messages deleted. Step-by-step instructions are on our data deletion page.