Data deletion
Introgent stores data so a business's AI agent can answer its customers, including data from a Facebook Page, Instagram account, or WhatsApp number the business connects. Here is how to remove it.
When a business connects a Facebook Page, Instagram professional account, or WhatsApp Business number, Introgent stores the account's ID, an encrypted access token so the agent can reply, the messages customers send to that account with the agent's replies, and any public Page or profile information the business chose to import.
Sign in at introgent.com, open the agent, go to Settings, and choose Delete agent. This permanently deletes the agent with its knowledge, memories, conversations, leads, and channel connections, including stored access tokens. It cannot be undone.
You can also revoke the connection from Meta's side. On Facebook, open Settings & privacy, then Settings, then Business integrations, and remove Introgent. Our stored token then stops working. Deleting the agent as above removes the data we already hold.
Messages you send to a business through its Facebook Page, Instagram, WhatsApp, or Introgent page are held for that business. Ask the business to delete them, or email louis@introgent.com with the business's name and the account you messaged from, and we will delete them and confirm by email.